Privacy Policy
This Privacy Policy explains what information Buylance collects, why we collect it, and how it's used and protected.
1. Information We Collect
| Data | Who Provides It | Why We Collect It |
|---|---|---|
| Name, phone, email | All users | Account creation, login, communication |
| National ID (front & back) | Sellers only | Identity verification, fraud prevention |
| Delivery address | Buyers, at checkout | Order fulfillment |
| Wallet address | Sellers, on withdrawal | Sending crypto payouts |
| Store info (logo, banner, bio) | Sellers, optional | Public store page |
| Messages | Buyers & sellers | In-platform chat between parties |
2. How We Use Your Information
- To create and manage your account.
- To verify seller identity and prevent fraudulent accounts.
- To process orders, quotes, and crypto payouts.
- To let buyers and sellers communicate directly through the Platform's chat.
- To improve the Platform and detect abuse.
3. National ID Handling
Seller ID documents are stored securely and are reviewed only by Platform administrators for verification purposes. They are never displayed publicly on your store page or shared with buyers or other sellers.
4. Who Can See Your Information
- Buyers see a seller's store name, country, and public store info — never their ID, email, or private phone number unless the seller chooses to share it.
- Sellers see a buyer's name, phone number, and delivery address only for orders placed with them.
- Admin can view full account details for support, fraud prevention, and dispute resolution.
5. Data Storage
Your data is stored using Google Firebase infrastructure (Firestore Database, Firebase Authentication, and Firebase Storage), which applies industry-standard security practices.
6. Your Rights
- You may request a copy of the personal data we hold about you.
- You may request correction of inaccurate information via your account settings or by contacting support.
- You may request account deletion; note that some records (like completed order history) may be retained for legal or accounting purposes.
7. Cookies & Local Storage
We use browser local storage to remember your currency and theme (light/dark) preferences. We do not use tracking cookies for advertising.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected with a new "Last updated" date above.
9. Contact
For privacy-related questions or data requests, please reach out through the Platform's support channels.